REFUND, CANCELLATION & TRAINING TRANSFER POLICY

Skill Masters Academy PLT (SMA)
Effective Date: 14 August 2026

Skill Masters Academy PLT (“SMA”, “we”, “us” or “our”) is committed to providing high-quality professional training and learning programmes.

This Refund, Cancellation & Training Transfer Policy applies to customers who register and make payment for SMA’s public training programmes, workshops, seminars, courses, professional development programmes and other paid learning services through our website or approved payment channels.

By completing a registration or payment, you acknowledge and agree to the terms of this Policy.

1. TRAINING REGISTRATION

A training registration is considered confirmed when:

  1. The required registration information has been submitted; and

  2. Payment has been successfully received or confirmed by SMA or its authorised payment provider.

Customers should carefully review the programme title, date, venue, duration, participant details and applicable fees before completing payment.

2. CANCELLATION BY CUSTOMER

Customers who are unable to attend a confirmed programme may request cancellation subject to the applicable cancellation period.

Cancellation more than 14 calendar days before the programme

Customers may request:

  • Transfer of the registration to another eligible participant; or

  • Refund of the training fee, subject to any applicable non-refundable payment gateway, administrative or third-party charges.

Cancellation between 7 and 14 calendar days before the programme

SMA may offer:

  • Transfer of the registration to another participant; or

  • Transfer to another available training date.

A refund may be considered at SMA’s discretion depending on the programme, preparation already undertaken and applicable third-party costs.

Cancellation less than 7 calendar days before the programme

Due to trainer commitments, venue arrangements, materials preparation and other programme-related costs, cancellations made less than 7 calendar days before the scheduled programme are generally non-refundable.

Where commercially reasonable, SMA may allow the customer to transfer the registration to another participant or future programme date.

3. NO-SHOW POLICY

If a registered participant does not attend the training without prior notice, the registration will generally be considered fulfilled and the training fee will not be refundable.

Where appropriate, SMA may allow the customer to transfer the seat to another participant or future training date at its discretion.

4. PARTICIPANT SUBSTITUTION

Customers may request to substitute the registered participant with another participant from the same organisation, subject to:

  • Prior notification to SMA;

  • Availability;

  • Programme eligibility requirements; and

  • Any certification or regulatory requirements applicable to the programme.

SMA reserves the right to reject a substitution where the programme has specific participant eligibility or certification requirements.

5. TRANSFER TO ANOTHER TRAINING DATE

Where a customer is unable to attend the original training date, SMA may allow the registration to be transferred to another scheduled date, subject to availability.

A transfer request should be submitted as early as reasonably possible.

Where substantial costs have already been incurred for the original programme, SMA may impose reasonable administrative or programme-specific charges.

6. CANCELLATION OR POSTPONEMENT BY SMA

SMA reserves the right to postpone, reschedule or cancel a training programme due to circumstances including:

  • Insufficient participant registration;

  • Trainer unavailability;

  • Venue or operational issues;

  • Government or regulatory restrictions;

  • Force majeure;

  • Natural disasters;

  • Public emergencies;

  • Transportation disruptions;

  • Circumstances beyond SMA’s reasonable control.

Where SMA cancels a programme, customers will normally be offered:

  1. Transfer to the rescheduled programme date; or

  2. A refund of the amount paid for the affected programme.

Where a refund is applicable, SMA will process the refund using the original payment method where reasonably practicable.

7. RESCHEDULED PROGRAMMES

If SMA reschedules a programme, registered participants will be notified using the contact information provided during registration.

Customers may choose to:

  • Attend the rescheduled date; or

  • Request a refund where SMA has cancelled or substantially changed the programme and the customer is unable to attend the revised date.

8. REFUND PROCESS

Approved refunds will generally be processed after SMA has confirmed the customer’s eligibility for a refund.

Refunds may be made through:

  • The original payment method; or

  • Another payment method agreed by SMA and the customer.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

SMA is not responsible for delays caused by third-party payment providers or financial institutions.

9. PAYMENT GATEWAY & THIRD-PARTY CHARGES

Where a refund is requested due to a customer-initiated cancellation, any payment gateway, merchant processing, administrative or third-party charges that are non-refundable to SMA may be deducted from the refund where applicable and permitted by law.

Any applicable deduction will be communicated to the customer before the refund is processed.

10. TRAINING MATERIALS & DIGITAL CONTENT

Where a registration includes access to digital materials, downloadable content, recordings, assessments, templates or other digital resources, access may be provided before or after the training programme.

Where digital content has already been accessed, downloaded or substantially delivered, SMA may take the value of such content into consideration when assessing a refund request, subject to applicable law.

11. CERTIFICATION PROGRAMMES

Certain professional certification programmes may be subject to additional terms imposed by the relevant certification body or training partner.

Where applicable, the certification body’s cancellation, transfer, examination and refund rules may apply in addition to this Policy.

Customers will be informed of any material third-party terms applicable to the programme.

12. PROMOTIONAL PRICING

Training programmes purchased under promotional pricing, special campaigns, discounted packages or limited-time offers may be subject to specific cancellation and refund conditions.

Where additional conditions apply, they will be communicated at the point of purchase or registration.

13. CORPORATE OR GROUP BOOKINGS

Corporate bookings, bulk registrations and customised programmes may be governed by separate quotations, purchase orders, contracts or service agreements.

Where a separate written agreement exists, the terms of that agreement will apply to the relevant corporate engagement.

14. NON-REFUNDABLE SERVICES

Certain services may be designated as non-refundable where SMA has already incurred substantial costs or commenced work specifically for the customer, including:

  • Customised corporate training development;

  • Bespoke course design;

  • Consultancy services;

  • Trainer preparation;

  • Assessment development;

  • Professional certification registration;

  • Third-party examination fees;

  • Special event arrangements;

  • Venue-related commitments;

  • Other customised services.

The applicable terms will be communicated to the customer before confirmation where reasonably practicable.

15. HOW TO REQUEST A REFUND OR CANCELLATION

Refund or cancellation requests should be submitted to SMA as soon as possible and should include:

  • Customer’s full name;

  • Organisation/company name, where applicable;

  • Training programme name;

  • Training date;

  • Payment/transaction reference;

  • Reason for cancellation;

  • Contact information.

Requests should be sent to:

[INSERT OFFICIAL SMA EMAIL ADDRESS]

SMA may request additional information reasonably required to verify the transaction and process the request.

16. REFUND DECISION

Each refund request will be reviewed based on:

  • Date of cancellation;

  • Programme status;

  • Amount already incurred by SMA;

  • Third-party commitments;

  • Payment processing costs;

  • Whether materials or services have already been provided;

  • Applicable programme-specific terms;

  • Any separate customer agreement; and

  • Applicable Malaysian laws and regulations.

Nothing in this Policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted.

17. FRAUDULENT OR UNAUTHORISED TRANSACTIONS

SMA reserves the right to investigate transactions suspected of being fraudulent, unauthorised or otherwise irregular.

Where appropriate, SMA may suspend registration, withhold services or contact the relevant payment provider or authorities.

18. POLICY CHANGES

SMA may update this Refund, Cancellation & Training Transfer Policy from time to time.

The latest version will be published on our website and will apply to registrations made after the effective date, subject to applicable law and any contractual commitments already made.

19. CONTACT INFORMATION

Skill Masters Academy PLT

Website: https://skillmaster.com.my/

Email: admin@skillmaster.com.my

Telephone: +60169278784

Registered/Business Address:

Unit 7C, No 566, Wisma Kah Motor, Mile 3 1/2 Jalan Ipoh, Kuala Lumpur, W.P

Last Updated: 14 August 2026