Art Of Business Communication (1D)

OVERVIEW

If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.

This unique 1-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

LEARNING PROCESS



Day 1:






Module 1: Interpersonal Communication





  • Building credibility

  • The 4 Quadrants

  • Our communication style

  • Other styles

  • Shifting into positive action






Module 2: Key Pillars In Communication





  • Discovery questioning

  • 6 types of questioning

  • 3 techniques in discovery questioning

  • Active listening

  • 6 techniques in active listening






Module 3: Making Connections





  • Disarming techniques

  • The 7/38/55 Rule

  • Reframing words

  • The I:You Ratio

  • Tonality toolbox






Module 4: Connect To Resolve





  • PREP Model

  • Crafting value propositions

  • 3-part List

  • Using analogies

  • Persuasive language techniques




APPLY COURSE

SKILL MASTERS ACADEMY formerly known as Chalk Talk Consultants Plt was founded in the year 2015 and incorporated in Malaysia.

Its Registered Office is situated at No. 2, Jalan Duku, Off Jalan Kasipillay, 3rd Mile Jalan Ipoh, 51200 W.P Kuala Lumpur, Malaysia.