Enhancing Service Distinctiveness Skills (For The Hospitality & Tourism Industry)

OVERVIEW

Have you ever considered why guests choose one hotel or Travel and tour operator over another? Why do customers continue to do business with some organisation and cease doing business with others which might also be able to meet the same desire or need as other business operator?
The answer lies in differences in customer satisfaction. A satisfied customer becomes a word
of mouth sales person for the organisation and its services thus becoming a source of continued profits. Customer Service is the ultimate objective of any business and it takes top priority in the
hospitality industry. However, perfection of an employee’s skills, whether at the front of the
house, back of the house rank and file or managerial level, depends on the quality of education and comprehensive management training.

LEARNING PROCESS

Hospitality & Tourism Training. (N)pdf


Enhancing Management development skills has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a management development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers. With these new expectations, managers need to undertake new leadership development training strategies. Employees are not told what to do anymore. Now, you influence their choices and assist them in reaching their goals. You do not direct; you win the team over to your point of view. You do not dictate; you inspire! You can learn how to convey this inspiration by focusing on Enhancing

The days of assuming that a good manager is also a good leader are gone. Clear distinctions are being made between the two. In this management skills training course, you will learn the differences between managing and leading, why communication skills are so important, how to keep our customers and what the fundamental values of effective teams are. Managers of the past often mandated change, but did not follow it. Today's leader is willing to adapt and improve their team by sharpening their leadership skills development, together with the art of communication skills, Customer service orientated personality and having the ability to work as a team resulting in knowing how to efficiently lead by example. Enhancing Management Skills training course empowers you to practice the skills you need to stop pushing and start pulling. Developing the skill set of the modern leader will help your team to thrive within the company and it will help to achieve the career goals set by the organization.


APPLY COURSE

SKILL MASTERS ACADEMY formerly known as Chalk Talk Consultants Plt was founded in the year 2015 and incorporated in Malaysia.

Its Registered Office is situated at No. 2, Jalan Duku, Off Jalan Kasipillay, 3rd Mile Jalan Ipoh, 51200 W.P Kuala Lumpur, Malaysia.