Coaching & Mentoring @ Work (2D)

OVERVIEW

The best leaders today use the coaching and mentoring approach to build high performing teams because it is the most effective way to leverage the strengths of the team to achieve world-class business results. Through this program, you will learn to make the shift away from the traditional directive model of managing to a model of leadership based on powerful coaching and mentoring skills that encompasses resources, personal responsibility and results accountability.

LEARNING PROCESS



Our program outline encompasses the following modules:


Day 1:






Module 1: Coaching Introduction





  • What is coaching?

  • Playing 3 Blind Mice

  • When to coach

  • Who to coach

  • Coaching Spectrum






Module 2: Key Pillars In Communication





  • Active listening

  • The 5 techniques in active listening

  • Discovery questioning

  • The 5 types of questioning

  • The 3 techniques in discovery questioning






Module 3: Coaching Tools And Techniques





  • Understanding before action

  • Setting goals

  • Reality check

  • Generating ideas

  • Gaining commitment

  • Seeking support






Module 4: Coaching Session





  • Live coaching on behavior

  • The Hot Seat

  • Live coaching on performance

  • The Hot Seat

  • Objective and subjective review






Day 2:






Module 1: Mentoring Introduction





  • Definition of mentoring

  • Why is mentoring important

  • When to mentor

  • Mentoring program coordinator: Matching mentee with mentor

  • Where to mentor






Module 2: Influence In Mentoring





  • Reciprocity

  • Scarcity

  • Authority

  • Consistency

  • Liking

  • Social proof






Module 3: Mentoring Tools And Techniques





  • Agenda

  • Review

  • Continuous improvement

  • Planning

  • Actions






Module 4: Mentoring Conversation





  • Time lines

  • Applying emotional intelligence in mentoring

  • Live mentoring

  • The Hot Seat

  • Objective and subjective review




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SKILL MASTERS ACADEMY formerly known as Chalk Talk Consultants Plt was founded in the year 2015 and incorporated in Malaysia.

Its Registered Office is situated at No. 2, Jalan Duku, Off Jalan Kasipillay, 3rd Mile Jalan Ipoh, 51200 W.P Kuala Lumpur, Malaysia.

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